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Home > FAQ

FAQ

SIZING
ORDERING ONLINE

SIZING

Where can I find the size guide?

https://www.tutupets.asia/faq.html#faq-item0
Our size guide is on every product page, located just above the size selection. https://www.tutupets.asia/
Where can I find the size guide?

Our size guide is on every product page, located just above the size selection.
If my size is out of stock, how can I be notified?

We suggest clicking “Notify Me” on the product page and signing up to receive an email if the item becomes available at a later date.
What size should I order?

Please refer to the size guide on the product page. If you still need assistance, contact us so we can help you save time on returns and lower our environmental impact.

ORDERING ONLINE

Do I need an account to place an order online?

You do not need to create an account to place an order. We recommend it for easier checkout in the future, but it is possible to checkout as a guest.
How do I cancel my order?

If you wish to cancel your order, please contact us as soon as possible and we will do our best to issue a refund. Unfortunately, we’re unable to cancel an order once it has been shipped.
I didn’t get an order confirmation?

Contact us at [邮箱地址], we'll ensure everything is correct and provide you with your order confirmation.

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